.svg)
We design and build automation systems that handle repetitive support work, route tickets correctly, and answer common questions before they reach your team. We start with your ticket data, then build the workflows that match how your customers actually behave.
Get started
Founders, COOs, and support leads at 10 to 150-person companies whose ticket volume is growing faster than their team.
- Response times slipping as volume grows.
- The same questions answered over and over.
- Tickets routing to the wrong person or sitting unassigned.
- Ticket data audit and workflow mapping (weeks 1-2)
- Knowledge base review and gap fill
- AI response, routing, and deflection build
- Testing across real ticket types and edge cases
- Documentation, Loom walkthrough, and live handover
- Support workflow audit and redesign
- AI-powered response, routing, and deflection systems
- Knowledge base integration and sync
- Documentation, Loom walkthrough, and handover session
- 30 to 60 percent deflection on repetitive tickets
- Faster first response without adding headcount
- Clear visibility into what customers are actually asking
Replies drafted from your knowledge base before an agent opens the ticket. They review, edit if needed, and send.
Auto-categorization, prioritization, and assignment based on ticket content. The right person sees the right ticket first.
AI chat or in-app help that resolves common questions before they reach your inbox. Trained on your KB so answers match your actual product.
Your KB synced into your support stack so AI and agents pull from one source. Updates flow everywhere automatically.
Auto-escalation based on sentiment, customer tier, or unresolved time. Critical tickets stop getting buried
What customers ask most, where tickets stall, and what's costing the most time. Direction for product, KB, and staffing.
Customer context flowing between support, sales, and product tools. Agents stop asking customers what they just told sales.
AI responses kept accurate as products, pricing, and policies change. Models drift. We keep yours grounded.
Automated dashboards and conversation analytics that track usage, satisfaction, and conversion. Actionable insights to refine your bots and prove ROI without manual data crunching.
"Working with Umair was steady and grounding. He brought care, professionalism, and calm focus to a demanding season. Grateful for what we built together and highly recommend him for reliable, clear operational support."
We design, build, and deploy custom AI agents for startups whose teams spend hours each week on research
We design, build, and maintain custom automation systems for startups and SMBs losing time
We build AI-powered marketing automation systems for startups that want consistent pipeline without the manual effort behind it.